Refund Policy

At Imperium Cargo LLC, we strive to provide reliable and high-quality
transportation services. This Refund Policy outlines the conditions under which
refunds may be issued.

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1. Eligibility for Refunds

Refunds may be issued under the following circumstances:
 Service Not Rendered: If the vehicle did not arrive or the service was not
provided due to a fault on our part.
 Cancellation by Customer (if within permitted window): Customers may be
eligible for a refund if the booking is cancelled in accordance with our
cancellation terms (see Section 2).
 Service Disruption: If the trip was cut short or significantly delayed due to a
vehicle breakdown or other issues caused by us.
 Overcharges: In the case of billing errors or overcharges, we will investigate
and process appropriate refunds.

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2. Cancellation Policy

To receive a full or partial refund for a cancelled booking:
Time of Cancellation Refund
Eligibility

More than 24 hours in
advance 100% refund
2 to 24 hours in advance 50% refund
Less than 2 hours in advance No refund
No-show without notice No refund

Note: Different cancellation terms may apply for charter, corporate, or bulk
bookings. Please refer to your booking confirmation.

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3. How to Request a Refund

To request a refund, please contact us within 5 days of the service date with the
following details:
 Booking reference number
 Date and time of service
 Reason for refund request
Email: cargoimperium@gmail.com
Phone: 312-722-7421 ask to speak with COO for refund
Online Form: [Insert link if applicable]

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4. Processing Time

Refund requests are typically reviewed and processed within 5–10 business days.
Refunds will be credited to the original method of payment.

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5. Non-Refundable Circumstances

No refunds will be issued in the following situations:
 Customer-caused delays or incorrect pickup/drop-off information
 Traffic delays or force majeure events (e.g., natural disasters, road closures)
 Promotional or discounted bookings unless stated otherwise
 Failure to comply with company policies (e.g., late show-ups, passenger
misconduct)

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6. Modifications or Exceptions

In some cases, we may issue partial refunds or credits at our discretion. This may
apply to loyal customers or circumstances beyond the customer’s control.

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7. Contact Us

If you have questions or need help regarding a refund, contact us:
Email: imperiumcargo@yahoo.com
Phone: 312-221-7421
Address: 980 N Michigan Ave Suite 1090, Chicago, Ill 60611-4521